Down Mountain Parka

Cancellations & Changes
Cancellations or changes (such as color, size, or model changes) are not accepted after your order has been shipped.
Please review your order carefully before confirming your purchase.
For details regarding returns and exchanges, please refer to the “Help” section.

About Colors
Please note that product colors may vary slightly due to lighting during photography or differences in monitor settings.

About Images
Images shown are samples. Actual products may differ slightly in specifications or finish.

About Sizing
Product measurements are taken manually with the item laid flat. Please use them as a general reference (not body measurements).
We use our own unique measurement method to provide sizing information.
Please check the "Size Chart" next to the size selection on each product page.
Model sizing may also be listed under "About This Item."
For more details, please refer to our "Size Guide."

Inventory
Our inventory is shared with physical stores. Depending on timing, items may become out of stock. Thank you for your understanding.

Pre-Order Items
Pre-order items cannot be purchased together with other products. Please place separate orders for pre-order items.

Please check the care label attached to your item for detailed handling instructions.

Down Products
Due to the nature of down feathers, some feather leakage may occur as breathability is necessary.
If feathers come through the fabric, do not pull them out forcibly. Instead, gently push them back inside from the reverse side.

Products with Leather
This product uses natural leather with “natural marks,” preserving the material’s unique texture.
Color variations, scratches, and wrinkles may appear and are characteristics of genuine leather, adding to its charm.
Edges of leather parts may slightly lift as part of the design.
If the leather feels dry or stiff, we recommend using leather care cream to maintain softness and extend its life.

Delivery Schedule
Delivery date and time cannot be specified. Please understand in advance.
Estimated delivery dates are approximate and may be delayed due to weather, traffic, or other circumstances.

Shipping Issues
In case of loss or damage during shipping, we will respond according to the carrier’s policies.
If the package is returned due to prolonged absence or refusal to accept, you will be responsible for the cost of reshipping.

Address Changes
Changes to the shipping address cannot be made after the order has been shipped. Please carefully confirm your shipping details at the time of order.

International Shipping
Shipping outside Japan may take longer than usual. Delays may occur due to customs procedures or other local factors. Please understand in advance.

Shipping Fees & Campaigns
Shipping fees and conditions may change due to campaigns or sales. Please check the latest information on the announcement bar or our blog.
For detailed shipping fees by region, please refer to the "Help" page.

Customs & Import Duties
For orders shipped outside Japan, customs duties, import taxes, and clearance fees may be charged upon delivery. These fees are determined by the regulations of the destination country or region and are the responsibility of the customer. Please pay the fees directly to the carrier upon receipt.

Customs Procedures
Customs duties and fees vary by country. We recommend checking with your local customs office before placing an order. Please note that customs inspections and procedures may cause delivery delays.

We accurately declare the value of all shipments and do not engage in undervaluation of prices. You can shop with confidence.