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For purchases from outside Japan, customs duties, import taxes, and customs clearance fees may be levied on purchased items when they go through customs in the country of destination. In such cases, all such fees will be borne by the customer, so please pay them directly to the delivery company upon delivery.
Guidelines and policies regarding customs clearance vary from country to country. For details, please contact the customs and tax office of the country where you will be receiving the item.

Within Japan (Sagawa Express)
・Nationwide flat rate of 1,100 yen (tax included)
・Free shipping for purchases totaling 10,000 yen or more (excluding tax) ・Delivery will be made within 1 to 5 days from the next business day after the order date

Outside Japan (EMS)
・Asia (excluding Japan) = 3,000 yen flat rate ・Italy = 7,000 yen ・Delivery takes approximately 7 to 14 days from the next business day after the order date

Outside Japan (DHL)
・Countries and regions excluding EMS target regions (Asia and Italy) = 15,000 yen flat rate ・Delivery takes approximately 5-10 days from the next business day after the order date

[Notes]
・Delivery dates are estimates only. Delivery may be delayed due to weather or traffic conditions. Thank you for your understanding.
・Prices may vary depending on campaigns, etc. Please check the announcement bar at the top or the BLOG for information on campaigns and sales.
・Please note that shipping methods may vary depending on the situation in each country.

Please check the delivery status using the URL in the shipping confirmation email.
After shipping, please check the status with the delivery company.

Regarding cancellations: Cancellations are not permitted after shipment has been completed.
If you cancel without permission or refuse to accept your order, we will not allow you to use the service again.
・We may cancel your order if the item is out of stock.

Regarding refunds: After the refund is processed on the system, you will receive a refund from your card company.
・Please contact your card company for refund dates and details.

Regarding returns: We do not accept returns due to customer convenience.

Regarding initial defects: If the product is defective (initial defect), we will accept returns (refunds).
If you would like to exchange an item, please let us know and we will check our stock.
・In the above cases, the costs will be borne by our company.

Regarding exchanges: There are conditions for exchanges. Please check the details.
・If the conditions for exchange are met, we will only accept exchanges for the same color and size as the product number ordered.
・Please note that all costs must be borne by the customer.

Please note that we do not issue receipts.
In addition, tags and invoices that clearly state the price are not included.

Please attach an image of the defective or damaged part and contact us at the email address below.
We will review the images and let you know if the item can be repaired.
store@rocky-mountain-featherbed.com

Please check the size chart on the product page.
We also recommend that you refer to this size guide for specific parts.
Please note that there may be slight variations in product dimensions due to manual measurement and fabric differences.