Contact

For orders shipped outside Japan, customs duties, other import taxes, and clearance fees may be charged when your order clears customs in the destination country. These charges are the customer’s responsibility, so please pay them directly to the carrier upon delivery.
Customs guidelines and policies vary by country. For details, please contact the customs or tax office in the destination country.

Within Japan (Sagawa Express)
・Nationwide flat rate: ¥1,100 (tax included)
・Free shipping on orders totaling ¥10,000 or more (excluding tax)
・Delivered approximately 1–5 days from the business day after your order date

Outside Japan (EMS)
・Asia (excluding Japan): flat ¥3,000
・Italy: ¥7,000
・Delivered approximately 7–14 days from the business day after your order date

Outside Japan (DHL)
・Countries and regions outside the EMS areas (Asia and Italy): flat ¥15,000
・Delivered approximately 5–10 days from the business day after your order date

[Please note]
・Delivery dates are estimates only. Deliveries may be delayed due to weather or traffic conditions.
・Rates may differ during promotions. Please check the announcement bar at the top of the page or our blog for campaign and sale information.
・Shipping methods may vary depending on conditions in each country.

Please check your delivery status using the link in your shipping confirmation email.
Once your order has shipped, please direct any status inquiries to the carrier.

Cancellations
・We cannot accept cancellations once an order has shipped.
・If you cancel without notice or refuse delivery, we may decline to serve you in the future.
・We may cancel an order if the item is out of stock.

Refunds
・Once the refund is processed in our system, your card company will issue the refund.
・For refund timing and details, please contact your card company.

Returns
・We do not accept returns for customer convenience.

Initial defects
・We accept returns (refunds) for defective items (initial defects).
・If you would like an exchange, please let us know and we will check our stock.
・In these cases only, we will cover the cost.

Exchanges
・Exchanges are subject to conditions. Please review the details.
・If the conditions are met, we can only exchange an item for a different color or size of the same product number.
・Please note that all costs are the customer’s responsibility.

Please note that we do not issue receipts.
We also do not include price tags or itemized statements that show the amount paid.

Please attach a photo of the defective or damaged area and contact us at the email address below.
We will review the photo and let you know whether a repair is possible.
store@rocky-mountain-featherbed.com

Please check the size chart on the product page.
For how each measurement is taken, please refer to our Size Guide.
Please note that slight variations may occur due to manual measurement and the nature of the fabric.