Maintenance
Daily Care
After use
To maintain insulation performance, store the item on a hanger after use to preserve the down's loft.
Proper loft allows the down to trap warm air effectively, enhancing its heat retention.
We recommend storing it in a well-ventilated area, away from direct sunlight, to prevent damage to the fabric.
Down Leakage
On rare occasions, feathers may come out through the fabric weave or stitching.
If feathers are protruding from a seam, gently remove them using tape, such as masking or packing tape.
If coming through the fabric, pinch the feather from the inside and pull it back in.
Finally, lightly rub the area to help the fabric recover and minimize any visible marks.
With Leather Yoke
As stated on the care label, we recommend using a professional cleaning service that specializes in leather products.
Some general dry cleaners may offer referral services to specialists, so please check with a trusted local provider.
Nylon
Dissolve mild soap or a neutral detergent in water, then apply the solution to a soft sponge or brush.
Gently scrub the stained area in a polishing motion.
After cleaning, be sure to rinse only the treated area thoroughly with clean water.
Leather
Remove dust and surface dirt from the leather yoke by brushing or wiping with a dry cloth.
For heavier stains, apply a small amount of leather cleaner to a soft cloth and gently wipe the area.
For routine care, use a leather oil or cream—apply a thin, even layer with a soft cloth and allow it to absorb while the item is hung.
Always test leather cleaners or conditioners on an inconspicuous area before full application.
Mouton
Gently pat the surface to remove dust or loose dirt.
For tougher stains, dissolve mild soap or neutral detergent in water, and use a soft sponge or cloth to lightly dab the area—avoid rubbing to prevent damage.
Without Leather Yoke
The collar and cuffs tend to accumulate sweat and body oils, as they come into direct contact with the skin.
Dissolve mild soap or a neutral detergent in water, and use a soft sponge or brush to gently scrub the area in a polishing motion.
If the entire garment feels soiled or carries odors, wash it according to the care label instructions.
We also recommend washing the item before long-term storage.
Below is an example of how to wash the garment at home.
1.
Fill a basin or bucket with lukewarm water and dissolve a down-specific detergent thoroughly.
2.
Fully submerge the entire garment in the lukewarm water and gently press it by hand to wash.
For heavily soiled areas, use a soft sponge to lightly rub the surface—being careful not to damage the fabric.
3.
After washing, rinse thoroughly to ensure no detergent remains.
Residual detergent can compromise the loft of the down, so take extra care during this step.
4.
After rinsing, gently press the garment to remove excess water from the down—avoid wringing or twisting.
Once most of the water is out, wrap the item in a bath towel to absorb additional moisture.
5.
Once most of the moisture has been removed, place the garment in a laundry net and tumble dry on a low heat setting for about 20 minutes.
6.
If the garment does not dry completely in the dryer, or if tumble drying is not recommended, lay it flat to dry in a well-ventilated area out of direct sunlight.
7.
Once the garment is completely dry, gently pull the fabric from both sides in several directions to help the down regain its loft by allowing air to circulate through the fill.
Problems
If you experience any issues with our products, please contact us using the designated form with the product name and a description of the problem.
If the item is repairable, we will ask you to send it in and provide an estimate for the repair cost after inspection.
Example Repairs & Estimated Costs (excluding tax):
・Patch repair for holes: ¥3,000
A torn or punctured area will be carefully mended using a fabric similar in texture and tone.
・Snap button replacement (per piece): ¥500
We will replace detached snap buttons. Additional charges may apply if the fabric is damaged.
・Mouton collar replacement (Christy Vest / Jacket): ¥15,000
The worn mouton collar will be replaced with a new one for restored warmth and appearance.
・Fabric collar replacement (Down Vest / Jacket): ¥10,000
The fabric collar will be replaced and reattached to preserve the original design and finish.
Please note that these are general examples. We are happy to discuss other repairs as well.
In some cases, identical fabrics may not be available. If so, we will use the closest possible match.
Shipping & Payment
Once repairs are complete, items will be returned via Sagawa Express (e-Collect / Cash on Delivery).
International customers are also welcome to contact us for assistance.
Please note that shipping fees and COD charges are the responsibility of the customer.