Help

The stock in our online shop is also sold in stores at the same time. If we receive an order for a product that has already been sold and is no longer available in stock, we will cancel the order. Thank you for your understanding.

For product sizes, please refer to the "Size Chart" on the right side of the size selection column on the product page. On this website, we display sizes based on our own measurement method in order to make product sizes easier for customers to understand.

Please refer to the Size Guide for information on how to measure. For some products, the size worn by the model is listed in the "Item/Size Information" section, so please refer to this for help in selecting the size.

The product images are posted as close to the actual product as possible. Please be sure to check the detailed images on the product page for color and design.

*Colors may appear different depending on your monitor settings.
*All prices displayed on the site include tax.
*Please note that the price may differ from the price on the tag due to price revisions, etc.

Please note that regular products and pre-order items cannot be ordered at the same time.
*Due to production circumstances, delivery dates may be earlier or later than expected.

[Notes]
1. The following payment methods are available:
a. Credit card
2. The following services cannot be used:
a. Cash on delivery (please contact your nearest store if you wish to pay by cash on delivery)

For pre-order items, we will prepare the product according to the "Expected delivery date" posted on the product page. The process until delivery is as follows. After the product arrives at our company, we will send you a "Pre-order item shipped" email to inform you of the shipping date. You can track it with each delivery company using the [Delivery company/way slip number] listed in the email.

When using the product, be sure to check the "Handling Instructions" and "Washing Label" on the tag.

If you experience any problems with your product, such as a malfunction, please first contact store@35summers.com with the name of the product to be repaired and a photo that shows the condition. If the product can be repaired, please send it to us and we will provide you with a repair estimate. Depending on the condition of the product, we may not be able to repair it. Cash on delivery fees and shipping costs are the customer's responsibility. For customers living overseas, we will handle each case individually.

Please see this page for details.

You can order the product by following the steps below:
1) Access the product details page.
2) Add the item to your cart.
3) Check the items in your cart and click "Proceed to Checkout."
4) After entering your ID and password, click "Login" (you can make a purchase without logging in).
5) Specify the delivery address and payment method.
6) Check your order details and click "Confirm Order".
7) When your order number is displayed, your order is complete.
8) An order confirmation email will be sent from store@35summers.com to the address you registered.

The shopping cart expires two weeks after you add an item to your cart. Once the expiration date has passed, the item will be automatically deleted. Please note that the item will also be automatically deleted from your cart if there is a period of inactivity of 15 minutes* after you add the item to your cart. Please note that the item will be reserved when you add it to your cart, but it will not be considered a purchase until you confirm your order.

* Inactivity time: "Do not move between pages", "Internet connection is interrupted midway", "Browser is closed", etc.

The types of payment methods available are as follows:
・Credit card (Visa, Mastercard, American Express, JCB)
・Shop Pay
・Google Pay

Your ordered items will be delivered by Sagawa Express.
When Sagawa Express is operating normally, your order will be delivered within 1 to 5 days from the next business day after the order date.
We will be closed during the New Year holidays. Please check our blog for the dates.
*If you would like to specify a delivery date, please contact store@35summers.com.
We may not be able to deliver your order due to a large number of orders or stock availability.
If there is a delay in delivery, we will contact you by email.
Once the shipping procedure is complete, you will receive an email informing you that the shipment has been completed.
Please note that we cannot be held responsible in the unlikely event that mail is lost or damaged.
a The item has been shipped but has not arrived
b Please contact the delivery company listed in the delivery notification email directly.
c) If the product you received is damaged or lost, please contact the delivery company listed in the delivery notification email directly.

Nationwide flat rate: 1,100 yen (tax included)
Free shipping for purchases totaling 10,000 yen or more (excluding tax)

- Cancellations are not permitted after shipment has been completed.
If you cancel without permission or refuse to accept your order, we will not allow you to use the service again.
・We may cancel your order if the item is out of stock.

Regarding returns: We do not accept returns due to customer convenience.

Regarding initial defects, we can only handle new, unused products.
・We will accept returns (refunds) if the product is defective (initial defect).
If you would like to exchange an item, please let us know and we will check our stock.
・In the above cases, the costs will be borne by our company.
・Please contact us with an attached image of the defective part.

Please note that exchanges cannot be accepted in the following cases.
・Ordered products that have been delivered more than 7 days ago ・Products that have been used (excluding those tried on indoors), altered, or cleaned ・Product tags, labels, and other accessories have been lost or disposed of and are no longer available ・Products that have been soiled, damaged, or have an odor attached to them by the customer ・Sale items, pre-order items, and other products that state "Not eligible for return" on the sales page ・Hygiene products such as underwear and socks

[Notes]
- We cannot accept returns, exchanges or cancellations (for returned items, cash on delivery items, etc.) without our prior consent under any circumstances.
・Please note that if we determine that the product is of good quality, we may not be able to meet your request.
-Since the inventory is shared with our direct stores, we may not be able to provide the product you request depending on the timing of your contact.
-If the exchange is due to customer reasons, all costs will be borne by the customer.
- We do not provide return shipping slips or reservations for collection of items.

・Refunds will be made using the same payment method and currency as when the order was paid for. Refunds cannot be made to a different card.
・Please note that we cannot accept requests to specify a refund date.
・Please note that if you have purchased your item in a foreign currency, there may be an error in the refund amount due to the exchange rate being different from the time of your order.
・After the refund procedure, please contact your card company for details on the processing time and refund.
If you receive a refund (partial or full) within the authorization period, we will adjust the final amount of the charge at the time of settlement, so the refund may not appear on your statement. The charge may remain "pending" on your statement until the period expires.

You can order the product by following the steps below:
1) Access the product details page.
2) Add the item to your cart.
3) Check the items in your cart and click "Proceed to Checkout."
4) After entering your ID and password, click "Login" (you can make a purchase without logging in).
5) Specify the delivery address and payment method.
6) Check your order details and click "Confirm Order".
7) When your order number is displayed, your order is complete.
8) An order confirmation email will be sent from store@35summers.com to the address you registered.

The shopping cart expires two weeks after you add an item to your cart. Once the expiration date has passed, the item will be automatically deleted. Please note that the item will also be automatically deleted from your cart if there is a period of inactivity of 15 minutes* after you add the item to your cart. Please note that the item will be reserved when you add it to your cart, but it will not be considered a purchase until you confirm your order.

* Inactivity time: "Do not move between pages", "Internet connection is interrupted midway", "Browser is closed", etc.

The types of payment methods available are as follows:
・Credit card (Visa, Mastercard, American Express, JCB)
・Shop Pay
・Google Pay

Your order will be delivered via Japan Post's EMS service or DHL.
Normally, DHL deliveries take 5 to 10 days from the next business day after the order date, and EMS deliveries take 7 to 14 days.
We will be closed during the New Year holidays. Please check our blog for the dates.
We may not be able to deliver your order due to a large number of orders or stock availability.
If there is a delay in delivery, we will contact you by email.
Once the shipping procedure is complete, you will receive an email informing you that the shipment has been completed.
Please note that we cannot accept requests for specific delivery dates for overseas shipments.
Customs duties may be incurred upon receipt. For details, please see [Customs Duties].

Please note that we cannot be held responsible in the unlikely event that mail is lost or damaged.
a The item has been shipped but has not arrived
b Please contact the delivery company listed in the delivery notification email directly.
c) If the product you received is damaged or lost, please contact the delivery company listed in the delivery notification email directly.

We cannot ship to countries that cannot be shipped by EMS. Please check the link below.
http://www.post.japanpost.jp/int/ems/country/index.html
About EMS
http://www.post.japanpost.jp/int/index.html
About DHL
https://www.dhl.com/jp-ja/home.html

■ Asia region
EMS shipping: Flat rate of 2,000 yen
*Free shipping on orders over ¥30,000

■ Italy and Australia
EMS shipping: Flat rate of 5,000 yen
*Free shipping on orders over ¥30,000

■ America, Canada, Mexico
DHL shipping: Flat rate of ¥15,000
*For purchases over ¥70,000, shipping is half price (¥7,500-) only with DHL

■ Other countries and regions
DHL shipping: Flat rate of ¥15,000
*For purchases over ¥70,000, shipping is half price (¥7,500-) only with DHL

[Notes]
・Shipping fees may change due to campaigns or events. For the latest information, please check the announcement bar at the top of the site, Blog, or Help.
・Please note that the delivery method may change without notice depending on the situation in the destination country or region or the circumstances of the delivery company.

When purchasing from overseas, customs duties, import taxes, and customs clearance fees may be levied on the purchased item when it passes through customs in the country of destination. In such cases, all such fees will be borne by the customer, so please pay them directly to the delivery company upon delivery.
Guidelines and policies regarding customs clearance vary from country to country. For details, please contact the customs office of the receiving country.
Please note that we do not accept returns due to customs duties, and no refunds will be given if the item is refused.

By registering as a member, you can shop more smoothly.
You can log in with your registered email address and password.
There are no annual fees, registration fees, renewal fees, or maintenance fees for membership registration.
You can use the same membership information on your PC, smartphone, and mobile phone.

Customer information such as password, address, telephone number, and email address can be changed from the registration information page.
If you change the email address used for this registration, you will be able to log in using the new email address and the password you set.

To ensure that our customers can use our website safely and securely, we have established a privacy policy to protect personal information and will handle any personal information entrusted to us by our customers with strict security.

The recommended browsers for this website are as follows:
PC (Windows)
・Microsoft Edge latest version ・Mozilla Firefox latest version ・Google Chrome latest version

Computer (Macintosh)
- Latest version of Safari

Smartphone (Android)
・Google Chrome installed on Android OS Ver.13 to 15

Smartphone (iOS)
・The latest version of Safari installed in iOS16 to 17

Tablet (iPadOS)
・The latest version of Safari installed on iPadOS 16 to 17

*If you use a browser other than the recommended one or a version of a browser older than the recommended one, the site may not function or display correctly.

Distributor
Thirty Five Summers Co., Ltd.

representative person
Kinji Teramoto

Address: S Building, 2-27-19 Higashinihonbashi, Chuo-ku, Tokyo 103-0004

contact address
Please contact us using the Contact form.

Please check the product sales price on each product page.

Explanation of charges other than product price Consumption tax: Prices on this store include tax.
Shipping costs: For details, please see "Shipping costs (within Japan)" or "Shipping costs (outside Japan)" in the Help section .
Customs duties: Customs duties are not included in the total price at checkout. For more information, please see "About Customs Duties" in the Help section .

Payment method and payment deadline Credit card payment (Visa, Mastercard, American Express, JCB): Varies depending on the credit card's closing date and contract details. Please contact your card company.
Shop Pay
Google Pay

Delivery time for products: Normally, products are delivered within Japan within 1 to 5 days from the next business day after the order date, and within 5 to 10 days from the next business day after the order date (7 to 14 days for EMS shipments) for countries outside Japan. However, delays may occur in the event of a high volume of orders or due to inventory status. Please note that we do not ship on our regular holidays (Saturdays, Sundays, public holidays, and the New Year holidays).

Returns, exchanges and cancellations
Please see "Cancellation" or "Returnable Products" in Help .